Return Policy

At Natchkin, your comfort, safety, and hygiene come first. Because we deal in menstrual care and personal hygiene products, we follow strict quality and safety standards. For this reason, we do not accept returns or exchanges once an order has been delivered.

Cancellation Policy

Orders cannot be cancelled once they have been placed and handed over to the delivery partner. Please review your order carefully before confirming your purchase.

Damaged / Defective / Incorrect Products

In the unlikely event that you receive a product that is:

• Damaged
• Defective
• Incorrect (different from what you ordered)

Please contact us within 7 days of delivery at care@natchkin.com along with:

• Your order number
• A brief description of the issue
• Clear supporting images or videos

Each case is reviewed individually. Upon receiving your request, our team will conduct a thorough examination and notify you of the next steps within a reasonable time.

If your concern is approved, we may offer a replacement or refund, depending on the nature of the issue and product availability.

Refunds (If Applicable)

If your concern qualifies for a refund, the amount will be credited to your original payment method after verification. Please note that processing times may vary depending on your bank or payment provider.